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Are these
rates applicable at all times? |
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Yes, they apply 24 hours a day,
seven days a week. |
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Are there
any additional fees or charges? |
| |
No, there are no monthly fees
or any other additional charges.
When calling from a payphone you
can decide if you'd like to use
the toll free number with or without
the surcharge. Rates per minute
vary for each toll free number.
Click
here for details >> |
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What are
the rates? |
| |
You will be charged 3.9 cents a
minute from anywhere in the U.S. for
calls to Israel or Canada when using
a local access number. |
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How do
I recharge my calling card? |
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1. If you are an auto recharge
customer your card will automatically
recharge when your balance is below
five dollars.
2.
To recharge your card on your
own, 24 hours a day: |
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-
Dial your local access number.
- Enter
your pin number
-
When your asked for the phone number
you’d like to
call enter: *#* (star, pound, star)
- After
that follow the prompts to recharge
your card.
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3. To manually recharge
your card (or to become an
auto recharge customer) call our customer
service department at 1.866.KIRBYCARD.
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What happens
if my card runs out of money while
I'm using it? |
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If you’re in middle of a call
and your balance is down to 0 you’re
call will be interrupted by an operator.
If you’d like to recharge the
card all you need to do is follow
the prompts. |
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How will
I be charged when a local access number
isn't available? |
| |
We provide a toll free access number
(1-800-432-4963) for an additional
charge of 3 cents a minute. For example,
a call to Israel would cost 3.9 plus
3 cents a minute, for a total of 6.9
cents a minute. |
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How will
I know how much time is left on my
card? |
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Before each phone call, you will
receive your available balance. And
the amount of minutes available to
the specific destination |
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What is
Speed Dial? |
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You can store up to 30 specified
numbers that can be dialed with only
2 digits. Call us at 866.KIRBYCARD
and we’ll program your card. |
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How is
the call billed? |
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The call is billed in full minute
increments. You will not receive a
call detail or anything else from
us in the mail. |
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Can I
cancel my card and get my money back? |
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No, the Kirby Card is not refundable.
Call customer service to resolve any
issues. |
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What
does 'ANI pin number' mean? |
| |
To make life simpler, you no longer
have to punch in your pin # when using
your calling card. You can customize
your pin number to be
recognizable from any phone you wish! |
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How do
I use the ANI recognition feature? |
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Just call us at 866.KIRBYCARD,
and we can program as many phone numbers
as you would like. |
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IMPORTANT!
1. This feature will only work if
the phone number you are calling from
is a recognizable number. Sometimes
office phone numbers are not recognized.
In addition, some numbers are just
not recognizable. Can use this feature
on a cell phone.
2. Can make your pin recognizable
from as many phones as you want -
your home phone,your cell phone, second
home line....
3. Do not to activate this feature
from phones that are for public use.
Others will then have access to the
pin number and then customer will
be charged. |
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When does
my card start getting billed? |
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You are billed upon connection.
Once a person or answering machine
picks up at the other end your call
is considered connected. |
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Is the
Kirbycard prepaid? |
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Yes, our Kirbycard is prepaid. |
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How do
I use the kirbycard from my cell phone? |
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Click here for instructions. |
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